Welcome to GLORYHOLE.CO.ZA’s Privacy Policy. Thank you for taking the time to read it.
We appreciate that you trust us with your information and we intend to always keep that trust.
This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
- WHERE THIS PRIVACY POLICY APPLIES
This Privacy Policy applies to websites, apps, events and other services we operate under the brand GLORYHOLE or GLORYHOLE.CO.ZA. For simplicity, we refer to all of these as our “services” in this Privacy Policy.
Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy, not this Privacy Policy, applies.
- INFORMATION WE COLLECT
It goes without saying, we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet.
We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.
Information you give us:
You choose to give us certain information when using our services. This includes:
- When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your email address and date of birth.
- When you complete your profile, you can share with us additional information, such as details on your personality, lifestyle, interests, physique and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
- If you contact us, we collect the information you give us during the interaction.
- If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
- Of course, we also process your chats with other users as well as the content you publish, as necessary for the operation of our services.
Information generated when you use our services:
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
Usage Information
Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, actions taken, information created by you) and your interactions with other users (e.g., users you connect and interact with, when you exchanged with them, number of messages you send and receive).
Device Information
We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID, type and browser used. Also identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
Other information with your consent
If you give us permission, we will collect your geolocation (latitude and longitude). The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it. Similarly, if you consent, we may collect photos and videos (for instance, if you want to publish a photo or video on our service).
COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES
We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels and SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including GLORYHOLE.CO.ZA, do not currently respond to DNT signals.
- HOW WE USE INFORMATION
The main reason we use your information is to deliver and improve our services. Additionally, we use your information to help keep you safe. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.
To administer your account and provide our services to you
Create and manage your account
Provide you with customer support and respond to your requests
Communicate with you about our services
To help you connect with other users
Recommend you other users to meet
Show users’ profiles to one another
To improve our services and develop new ones
Administer focus groups, market studies and surveys
Review interactions with customer care teams to improve our quality of service
Understand how users typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how users react to it)
Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).
To prevent, detect and fight fraud and other illegal or unauthorized activities
Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members.
Better understand and design countermeasures against violations of our Terms of Use
Retain data related to violations of our Terms of Use to prevent against recurrences
Enforce or exercise our rights, for example our Terms of Use
Communicate to users what we’ve done as a result of their reports.
To ensure legal compliance
Comply with legal requirements
Assist law enforcement
HOW WE SHARE INFORMATION
Since our goal is to help you make meaningful connections, the main sharing of users’ information is, of course, with other users and in some cases, legal authorities. Read on for more details about how your information is shared with others.
- With other users
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible. If someone submits a report involving you (such as a claim that you violated our Terms of Use), we may communicate to the reporter actions, if any, we took as a result of their report.
- With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, payment processing and security operations. We follow a strict vetting process prior to engaging any service provider or working with any partner. Our service providers and partners must agree to strict confidentiality obligations.
- With our affiliates
We share your information with affiliates for limited legitimate purposes as laid out below:
- To make our service safer, by making sure that when a bad actor is found on our services, it is not only addressed there (for instance by banning them), but also on other GLORYHOLE.CO.ZA services;
- For them to assist us in data processing operations, as service providers, upon our instructions and on our behalf. Their assistance may include technical processing operations, such as data hosting and maintenance, customer care, marketing and targeted advertising, analytics, finance and accounting assistance, improving our service, securing our data and systems and fighting against spam, abuse, fraud, infringement and other wrongdoings.
- For other legitimate business purposes including corporate audit, analysis and consolidated reporting, where and as allowed under applicable laws.
- For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
- With law enforcement / when required by laws
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
- To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
- With your consent or at your request
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our Cookie Policy.
- YOUR RIGHTS
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
- Your user preferences settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service.
- Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
- Account closure. You can close your account by using the corresponding functionality directly on the service.
We also want you to be aware of your privacy rights. Here are a few key points to remember:
- Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability, right to know or variations of those terms).
- Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, object to or restrict its processing, please contact us.
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.
Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request.
Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore.
- CHILDREN’S PRIVACY
Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the service.
- PRIVACY POLICY CHANGES
Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
